Continuous Improvement and the importance of reinforcing Core Values.
No matter how good your data analytics practice is there needs to be a consistent approach to building the best team possible to derive the best value from your data analytics.
To do this, there are a number of key elements that you need to put in play.
It's important that all within the data analytics team work together for the common goals of the business and that they proactively share their skills and knowledge to support each other.
While you should expect your teams to work hard, you also need to be flexible to balance the needs of individuals with those of the business. Prioritising and getting the balance right between BAU work, projects and critical work allows you to maintain the balance between getting it right and getting it done.
Strive to be successful and deliver what you promise, recognise that team success is as important as individual success and always recognise success and reward it appropriately.
Ownership is important and individuals should be encouraged to look at the business and its values as their own and take responsibility for what they do and to be proactive in making things happen.
It is also important for the business that all are encouraged to look for inspiration inside and outside the business and that individuals aim to proactively learn new techniques and methods. This could then lead to individuals aiming to solve problems and offer possible options for resolution, rather than simply bringing a problem for someone else to resolve.
A key element of almost any set of values is integrity. Yet it is often one that senior leadership forget when looking at managing their patch of turf. Clearly what should be in play is that all should aim to do the right thing, to tell it how it is, promise what you can deliver and then deliver it.
At the end of the day it's the outputs that count. Therefore, it's important to instill the right values to aim to get it right first time by thinking ahead and juggling priorities to make sure you get the most out of each hour.
Any business that can deliver continuous improvement using some or all of the above has more than a good chance of creating a world class business and a first class data analytics practice.
Next up I will talk about how you determine the maturity levels of your Analytics team and how you move from basics to mastery.
Blue Label Consulting
Brendan launched Blue Label Consulting in 2011 to help businesses solve their data related business challenges.